Refund Policy
Effective Date: December 27, 2023
Last Updated: September 23, 2026
At Secured Link, we want customers to feel confident when purchasing our products and services.
If you are not satisfied with your purchase, you may request a refund within the applicable refund period described below.
No questions asked.
Our Refund Guarantee
Unless otherwise stated on a specific product or service page, purchases made through Secured Link are covered by a:
30-Day Money-Back Guarantee
If you decide a product or service isn’t right for you, contact us within 30 days of your original purchase date to request a refund.
You do not need to provide a reason.
We may ask only for the information necessary to locate and verify your transaction, such as:
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Your name
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Email address used for the purchase
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Order number or transaction ID
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Product or service purchased
Once we verify the purchase and it falls within the applicable refund period, we will process the refund.
SaaS and Software Access
This refund policy applies to eligible purchases of Secured Link software and SaaS products, including Smart Links, unless a different refund period is clearly stated on the applicable sales or checkout page.
If a refund is issued for a software or SaaS purchase, access to the applicable product or service may be terminated after the refund is processed.
We may also cancel any associated account, membership, subscription, or license.
Subscription Purchases
For recurring subscriptions, the 30-day refund period applies to the original subscription purchase unless otherwise stated.
If you cancel a recurring subscription, cancellation prevents future renewal charges.
A cancellation by itself does not automatically create a refund for prior charges.
However, if a charge qualifies under our 30-day refund guarantee, you may request a refund.
Renewal Charges
If you are charged for an automatic renewal and did not intend to continue the service, contact us as soon as possible.
We will review the renewal transaction and, where the request falls within our applicable refund policy, process the refund.
We recommend canceling subscriptions before the next renewal date if you do not wish to continue the service.
Digital Products
Eligible digital products purchased directly from Secured Link may also qualify for the 30-day money-back guarantee unless otherwise stated on the product page or checkout page.
Because digital products can be delivered immediately, we may revoke access to downloaded or licensed materials after a refund is issued, where technically possible.
Services
For services that have not begun, you may request a refund within the applicable refund period.
If substantial work has already been completed on a custom service, project, setup, development, consulting engagement, or other labor-based service, separate refund terms may apply if we disclosed those terms before purchase.
If we didn’t provide separate refund terms, contact us, and we will review your request fairly.
How to Request a Refund
To request a refund, contact Secured Link through the support or contact information available on:
Please include enough information for us to locate your purchase.
You do not need to explain why you are requesting the refund.
Refund Processing Time
Approved refunds are generally submitted to the original payment method.
Once submitted, the time required for the refund to appear in your account depends on your bank, card issuer, payment processor, or financial institution.
In many cases, refunds may take several business days to appear.
Original Payment Method
Refunds will normally be returned to the original payment method used for the purchase.
If the original payment method is no longer available, we may require additional verification before considering another lawful refund method.
Chargebacks and Payment Disputes
We encourage customers to contact us directly before initiating a chargeback or payment dispute.
Because we offer a straightforward refund process, we can resolve most billing concerns quickly without involving the card issuer or payment processor.
If we’ve already issued a refund, we may dispute a duplicate chargeback request to prevent duplicate reimbursement.
Abuse of the Refund Policy
Our refund policy is intended to give customers a simple, fair way to try our products and services.
We reserve the right to refuse repeated or abusive refund activity where there is evidence of fraud, repeated purchasing and refunding of the same product, misuse of services, or attempts to obtain products or services without payment.
This limitation does not affect rights that cannot legally be waived.
Product-Specific Terms
Some products, services, custom projects, promotional offers, or special agreements may have different refund terms.
When a different refund policy applies, we will clearly disclose it before purchase.
The product-specific terms will control for that transaction.
Refunds Required by Law
Nothing in this Refund Policy limits any refund, cancellation, or consumer-protection rights that may apply under applicable law.
Contact Us
To request a refund or ask a billing question, contact us through:
Secured Link
A service operated by Richard Lee Garcia Groups, LLC